Legal notice

Last updated: 30 June 2026

This Legal Notice provides the company and contact information for Marbly.

Marbly is operated by Haneda LLC, a company registered in the State of New Mexico, United States. Marbly serves customers across the United Kingdom and the European Union (including Germany and the Netherlands) and also ships to Australia, Canada, and selected international destinations where our products are available.

1. Company Information

Store name: Marbly
Legal business operator: Haneda LLC
VAT / USt-IdNr.: Not applicable (no EU VAT registration held)
Registered business address: 1209 Mountain Road Place Northeast, Albuquerque NM 87110, United States
Website: https://getmarbly.com
Email: info@getmarbly.com
Phone: +1 470-978-3201

2. Customer Service

For questions about orders, products, shipping, returns, payments, or general support, please contact us by email.

Email: info@getmarbly.com
Phone: +1 470-978-3201
Customer service hours: Monday–Friday, 8:00 AM – 7:00 PM UK time; Saturday–Sunday, 10:00 AM – 2:00 PM UK time
Response time: We aim to respond within 48 hours

Enquiries received outside customer service hours will be reviewed during the next available customer service period.

3. Fulfilment and Returns Facility

Orders and returns may be handled through our logistics network, including our Netherlands fulfilment and returns facility where applicable.

Netherlands fulfilment and returns facility:
Rendementsweg 20 A
3641 SL Mijdrecht
Netherlands

This facility may be used for EU dispatch, return processing, and logistics handling. It is not our registered business address.

Please do not send any items back before receiving approval and return instructions from us. Returns sent without prior approval may be delayed, refused, or returned to sender where permitted by law. For full return instructions, please see our Return & Refund Policy.

4. Website Operator

The website https://getmarbly.com is operated by Haneda LLC under the store name Marbly.

All purchases made through this website are subject to our Terms of Service, Shipping Policy, Return & Refund Policy, Payment Policy, and Privacy Policy.

5. Intellectual Property

All content on this website, including text, images, product photography, graphics, logos, icons, design elements, and page layouts, is owned by or licensed to Marbly, Haneda LLC, or our content providers.

You may not copy, reproduce, modify, distribute, publish, sell, or use our website content for commercial purposes without our prior written permission.

6. Dispute and Complaint Contact

If you have a complaint or concern about an order, product, payment, delivery, return, or another issue, please contact us first so we can try to resolve the matter directly.

Email: info@getmarbly.com

Please include your order number, the email address used at checkout, and a clear description of the issue so we can review your request efficiently.

Consumer dispute resolution: We are not obliged, and are not generally willing, to participate in dispute-resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle / alternative dispute resolution body). This does not affect your statutory consumer rights or your right to bring a claim before the competent courts. Note: the European Commission's Online Dispute Resolution (ODR) platform ceased operation on 20 July 2025 and is no longer available.